Freshers Walk-in @ Bioclinica Bangalore on
19th Jan for Voice Process
Greetings from
Bioclinica..!!
As part of our
expansion process, we are conducting Freshers Walk-In at our Bangalore Campus.
Walk In Venue:
Bioclinica India
Pvt. Ltd,
No: 18/2 & 18/3, V G Heritage, Vanivilas
Road, Kanakapura, Basavanagudi, Bengaluru, Karnataka 560004
Walk-In Timings: from 9.00 AM to 1 PM
Walk-In Date: 19th Jan 2020 (Sunday)
Job Title: Drug
Safety Associate - MICC
Years of experience: Freshers
Work Location: Mysore, Karnataka
Shift Timings: US shift (With cab facility)
Education: Graduates / Post Graduates in Pharmacy, Nursing, Dental or any equivalent
Essential Duties and Responsibilities:
Years of experience: Freshers
Work Location: Mysore, Karnataka
Shift Timings: US shift (With cab facility)
Education: Graduates / Post Graduates in Pharmacy, Nursing, Dental or any equivalent
Essential Duties and Responsibilities:
·
Receive and process assigned voicemails
·
Update the Voicemail Tracker
·
Receive information or inquiry through
phone call/email/fax/mail and create a record in Track Wise and IRMS
·
Attach product replacement authorization
form in Track Wise, if inquiry involves replacement request
·
Follow Track Wise Convention guide while
handling and managing product complaints.
·
Receive information or inquiry through
phone call/email/fax/mail and process them in IRMS
·
Generate reports related to inquiries
received through phone call/email/fax/mail
·
Enter all the relevant information
received through phone calls/email/fax/mail into IRMS
·
Enter all the information pertaining to
non-significant phone caIIs, emails, faxes for internal tracking and
reconciliation
·
Responsible for receiving phone calls
related to adverse events and for book-in of cases received by all source types
(phone call/email/fax/mail) into ARIS-g
·
Responsible for following good
documentation practices while completing AEM form
·
Responsible for triaging of case
·
Responsible for attaching AEM form or other
source documentation to case.
·
Use IRMS to create contacts for callers
with inquiries related to AE/PC/MI.
·
Thorough understanding of use of FAQs
and product labeling to answer medical information inquiries
·
Thorough understanding of regulatory
requirements for safety reporting
Other Responsibilities:
·
Follow departmental AE workflow
procedures
·
Closure and deletion of Cases
·
Perform any other drug safety related
activities as assigned
Specialized
Knowledge and Skills:
·
Basic competence with medical and
therapeutic terminology
·
Understanding of Patient Safety
regulatory obligation
·
Good attention to detail
·
Ability to deliver within established
timelines
·
Fluency in Spoken and written English
and excellent comprehension
Communication
Skills:
·
Excellent written/oral communication
·
Strong interpersonal skills required to
interact with clients, management, and peers effectively.
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