Hiring Pharma Freshers @ Tech Mahindra on 19th
& 20th Nov’ 2019
Urgent Hiring for Tele Coordinators
Position: Tele-Coordinator
Role & Responsibilities
The tele-coordinator shall be expected to follow the SOP of the Client's Patient Support Programs. For any deviation or exceptions to the SOP, the tele-coordinator shall take written approval from Client Managers before proceeding.
1. Receiving patients' calls / enquiries: The tele-coordinator will be expected to receive patient / caretaker calls, ascertain the patient's eligibility for the program, and brief the caller on the program details / benefits & documentation required. The telecoordinator shall be expected to be polite with patients at all times and follow the script.
Role & Responsibilities
The tele-coordinator shall be expected to follow the SOP of the Client's Patient Support Programs. For any deviation or exceptions to the SOP, the tele-coordinator shall take written approval from Client Managers before proceeding.
1. Receiving patients' calls / enquiries: The tele-coordinator will be expected to receive patient / caretaker calls, ascertain the patient's eligibility for the program, and brief the caller on the program details / benefits & documentation required. The telecoordinator shall be expected to be polite with patients at all times and follow the script.
2. Follow-up calls:
The tele-coordinator shall call the patient every month after enrolment and
follow-up regarding the patient's well-being, doctor visits, dosage and ask for
updated prescription when available with the patient. He / she shall be
responsible for briefing the patient on the educational material / utility input
that is due during the follow-up call. The tele-coordinator shall verify the
patient's eligibility (based on SOP) before dispatching the Free of Cost (FOC)
medicine. If the patient is ascertained as eligible, the tele-coordinator shall
also verify the mailing address of the patient. The tele-coordinator shall call
the enrolled patient every month and remind him/her of monthly Dose. Also
ensure that patients eligible on the program based on SOP shall get the FOC.
3. Making the First Call based on Leads: In case the patient lead is forwarded to the tele-coordinator by a program field coordinator or hospital coordinator, the telecoordinator shall make the first call to the patient to brief him / her on program details and eligibility requirement.
4. Making dispatches: Once the patient's eligibility for a utility input / educational material or FOC is ascertained, the tele-coordinator shall be responsible for initiating the dispatch.
5. MIS / Call logs: The tele-coordinator shall maintain call logs in an agreed format and send MIS reports to Roche as per the agreed schedule: a. Patient enrolment details b. Dispatch update of program deliverables c. Issues / exceptions
6. If any information related to product safety (adverse event information) is brought to the attention, then the same should be forwarded to the appropriate Client contact within 24Hrs of time.
Educational Qualifications:
3. Making the First Call based on Leads: In case the patient lead is forwarded to the tele-coordinator by a program field coordinator or hospital coordinator, the telecoordinator shall make the first call to the patient to brief him / her on program details and eligibility requirement.
4. Making dispatches: Once the patient's eligibility for a utility input / educational material or FOC is ascertained, the tele-coordinator shall be responsible for initiating the dispatch.
5. MIS / Call logs: The tele-coordinator shall maintain call logs in an agreed format and send MIS reports to Roche as per the agreed schedule: a. Patient enrolment details b. Dispatch update of program deliverables c. Issues / exceptions
6. If any information related to product safety (adverse event information) is brought to the attention, then the same should be forwarded to the appropriate Client contact within 24Hrs of time.
Educational Qualifications:
1. Minimum of
bachelor's degree in Pharma (B.Pharm Only)
2. Proficient in
Microsoft Office
3. Good Client
facing and internal communication skills
Shift Timings: 9.30
am to 6.30 pm
Two way transports
will be provided
Date & Time: 19th November - 20th November, 11 AM onwards
Venue:
Tech Mahindra,
Infocity SEZ, Tower 1,
Hi-Tech City,
Madhapur,
Hyderabad 500081
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